Returns, Refunds & Cancellations

1. General policy

This policy applies to products sold directly by H & A Pharma, the public-facing brand of H & A Marketers and Distributors, where the business is identified as the seller.

Because nutraceutical, food supplement and similar wellness products may be ingestible, hygiene-sensitive or storage-sensitive, change-of-mind returns are not accepted after delivery, subject to applicable statutory consumer rights.

2. Situations eligible for review

A direct-order return, replacement or refund request may be reviewed where one of the following applies:

• The wrong product was supplied.
• The product was materially damaged when delivered.
• The product or parcel was visibly tampered with or leaking on delivery.
• The product supplied was materially different from the confirmed order.
• A return, replacement, refund or other remedy is required under applicable law.

3. Products normally not returnable

These normal exclusions do not apply where applicable law requires a remedy.

• A change of mind, personal preference or decision that the product is no longer wanted.
• A product that has been opened or used.
• A product whose seal or tamper-evident packaging was removed or broken by the customer.
• A product affected by improper handling, storage or exposure after delivery.
• A complaint based only on personal taste or preference.
• A complaint based only on an expected result not being achieved, without a separate eligible defect or statutory right.

4. Reporting within 48 hours

A wrong, materially damaged, visibly tampered, leaking or materially incorrect product should be reported within 48 hours of delivery. Prompt reporting helps preserve the parcel condition, shipping information and evidence required for review.

This reporting period does not limit a right or remedy that must remain available under applicable law.

5. Information and evidence

H & A Pharma may reasonably request information needed to review the issue.

• Customer name and order, invoice or transaction reference.
• Purchase channel and product details.
• Photographs of the product and outer packaging.
• Photograph of the shipping label.
• Batch or lot details where visible.
• Photographs showing visible damage, leakage, tampering or discrepancy.

6. Review and replacement process

The request will be reviewed against the confirmed order, available evidence, product and packaging condition, and applicable law. Submission of a request does not by itself guarantee approval.

Where a replacement is approved and stock is available, replacement instructions and delivery arrangements will be confirmed with the customer. An alternative resolution may be offered where replacement stock is unavailable.

7. Refund process

Where a refund is approved, it will be initiated within 5–7 business days. The actual time for the credit to appear may depend on the bank, payment service, payment method or marketplace.

The refund method and any required return instructions will be communicated as part of the approved resolution.

8. Direct-order cancellation

A direct order may be cancelled before dispatch. Once the order has been dispatched, normal return, replacement and refund eligibility under this policy applies.

9. Marketplace orders

Amazon, Tata 1mg or other marketplace orders should generally be cancelled, returned, replaced or refunded through the platform through which the customer purchased. The marketplace and identified seller may request evidence and apply their process.

H & A Pharma may assist with available product information, but cannot promise a third-party platform’s decision or processing time. Applicable statutory rights remain unaffected.

10. Consumer rights

Nothing in this policy excludes, restricts or overrides consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

11. How to report an issue

Direct-order issues may be reported through info@handamarketers.com, +91 70129 31655 or +91 97449 03663. Grievance communications may be sent to antonylawrance4@gmail.com or 9496828436.

Do not send a product to an address unless return instructions and the destination have first been confirmed by the responsible seller.