Shipping & Delivery Policy

1. Scope

This policy applies to direct orders accepted by H & A Pharma, the public-facing brand of H & A Marketers and Distributors, where the business is identified as the seller.

Orders placed through Amazon, Tata 1mg or another marketplace follow the shipping and delivery terms of that marketplace and the seller identified there.

2. Order processing and confirmation

A direct order is processed after the product, pack, price, delivery information, applicable shipping charge and payment arrangements have been confirmed. Payment verification may be required before dispatch.

Order acceptance and timing remain subject to stock availability and serviceability of the delivery location.

3. Target dispatch time

The target is to dispatch an accepted direct order within 1–3 business days after order confirmation and payment verification, subject to stock availability.

This is a processing target and not a guarantee that every order will dispatch within that period.

4. Delivery estimate

Typical delivery is estimated at 3–7 business days after dispatch. This estimate is not a guaranteed transit or delivery time.

Delivery time may vary according to location, courier serviceability, transport capacity, holidays, weather, public disruption and other circumstances outside reasonable control.

5. Stock availability

If stock becomes unavailable or dispatch is materially delayed, H & A Pharma may contact the customer to confirm an updated estimate, an alternative available resolution or a cancellation and applicable refund.

6. Shipping charges

Any applicable shipping charge will be communicated before a direct order is confirmed. Free shipping is not promised unless it is explicitly offered and confirmed for the particular order.

7. Delivery information

The customer is responsible for providing a complete and accurate delivery address, PIN code and reachable contact number. H & A Pharma should be informed promptly if a correction is required before dispatch.

Address changes may not be possible after dispatch and may result in delay, return to sender or additional courier charges.

8. Parcel inspection and reporting

Customers should inspect the parcel at delivery for visible damage, leakage or tampering before opening it where practical.

A visibly damaged, tampered, leaking, wrong or materially incorrect shipment should be reported within 48 hours of delivery through info@handamarketers.com, +91 70129 31655 or +91 97449 03663, with available parcel, product and shipping-label photographs.

9. Courier and uncontrollable delays

Courier networks and events outside reasonable control may delay collection, transit or delivery. H & A Pharma may assist with available tracking or courier information for a direct order but cannot guarantee a carrier’s delivery time.

10. Undelivered and returned-to-sender shipments

A shipment may be returned to sender because of an incomplete or incorrect address, unavailable recipient, failed delivery attempts, refusal, courier restrictions or another delivery issue.

If reshipment is available, any applicable reshipment cost and revised delivery information will be communicated before reshipment is confirmed. Refund eligibility, if requested, will be reviewed according to the reason for return, incurred charges and applicable law.

11. Marketplace deliveries

For a marketplace order, the customer should use the platform’s order tracking, cancellation, delivery-support and return channels. Applicable statutory rights remain unaffected.